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Frequently Asked Questions about JobTranz

JobTranz Overview
* What does JobTranz do?
* What are the benefits of using JobTranz?
* Why not use a web site-based system to send files?
* Why not use email to send files?
* Why not use FTP to send files?
* How do I sign up for JobTranz?
* Can I try JobTranz for free?
* What kind of files can I transfer with JobTranz?
* Does the sender have to sign up for JobTranz?
* Does the receiver have to sign up for JobTranz?

Sending Files with JobTranz
* How do I send a file?
* How long will it take to send my files?
* How do I know the status of my transfer?
* Once I have sent my files, how long will they be available for download?
* Can I send more than one file at a time?
* Can I send different sets of files to different destinations at the same time?
* Can I cancel a file during transfer if I change my mind?
* What is the maximum files size I can send?
* Is there a limit to how many files I can send?

Receiving and Downloading Files with JobTranz
* How do I receive a file?
* How many files can I accept?
* What happens when I run out of storage?
* How long will the file remain on the server?
* How do I download a file from JobTranz?

Custom Solutions
* Can JobTranz be customized to reflect my company's identity?

JobTranz is a revolutionary electronic file transfer system developed to meet today's file transferring needs. Having a JobTranz enabled server allows your business to save time and money while improving your ability to reliably service customers

What does JobTranz do?
JobTranz transfers large (and small) files of any format to a JobTranz enabled server.

What are the benefits of using JobTranz?
Reliability, increased productivity and customer satisfaction as well as reduced overhead.

Why not use a web site-based system to send and receive files?
One word...RELIABILITY!

File transfers are often interrupted due to lost Internet connections, database malfunctions or other reasons. Web site-based upload systems do not accommodate interrupted file transfers except to require that the entire upload be resent until a successful transfer has been completed. This results in missed deadlines, high levels of customer dissatisfaction and general inefficiencies. JobTranz automatically resumes the file transfer regardless of the reason of interruption without losing the portion already sent. This feature is critical with looming deadlines and large file transfers

Why not use email to send and receive files?
Email has many major limitations when it comes to file transferring. If you have ever tried to send a file larger than a few MB's you know what we mean. More often than not, the email will be sent back as undeliverable because it exceeded file size restrictions.

Other email limitations include:

Security - while the email is in transit, it can be intercepted by hackers or wrongdoers

No Progress Notification - there is no progress bar during the transfer so you never know how far along the transfer is.

No Multiple Simultaneous Transfers - if you want to send different sets of files to different locations (or same), you have to wait for the first email to send, then the second email to send, etc.

Not Interruption Proof - if your email program, network or computer should crash you have to start your transfer over from the beginning.

Why not use FTP to send and receive files?
FTP is not designed for novice computer users and can be difficult to use and configure, even for the more experienced computer user. FTP also requires a great deal of administration to install FTP client software and manage files on the FTP server.

Additionally, FTP does not allow the Sender to provide notes for the project in one easy to read administration panel.

How do I sign up for JobTranz?
Visit the "Purchase Options" page and pick a plan that best suits your needs. If you need help, contact one of our sales representatives.

If you are a designer, or someone who regularly needs to send files to your service provider (print firm, video production house, graphics house etc) the JobTranz client-side Sender application is a FREE download. The only requirement is that the person you are sending the file to must have a JobTranz enabled server.

Can I try JobTranz for free?
Yes. Simply download the FREE client-side Sender application and send a file to our JobTranz demo server. Please limit your upload to 1MB or less.

If you are interested in purchasing JobTranz, we are now offering a 60 day free trial period (limited time). Please contact one of our sales represnetatives for more information. click here

What kind of files can I transfer with JobTranz?
JobTranz can send and receive files of any type. Our only recommendation is that you use a program like Stuffit or WinZip to compress the files into a folder. Doing so makes it even easier for your service provider to download the files properly.

Does the sender have to sign up for JobTranz?
No. The sender simply needs to download the FREE client-side Sender application from their provider's web site or from the JobTranz web site. If your provider has JobTranz, we recommend you download the client-side Sender application from their web site because the "Send To" field will automatically populate with your service providers address.

Version 2 of the JobTranz client-side Sender application will include an address book feature that will store all of the service providers you work with that have a JobTranz enabled server.

Does the receiver have to sign up for JobTranz?
Yes. In order to receive files, the recipient must purchase a JobTranz license or select our hosted solution. This is the only way to gain access to an administration panel to download the files.

* How do I send a file?
* How long will it take to send my files?
* How do I know the status of my transfer?
* Once I have sent my files, how long will they be available for download?
* Can I send more than one file at a time?
* Can I send different sets of files to different destinations at the same time?
* Can I cancel a file during transfer if I change my mind?
* What is the maximum files size I can send?
* Is there a limit to how many files I can send?

How do I send a file?
Sending a file via JobTranz is as easy as sending an email. Simply launch the JobTranz application from your desktop. Click on the "New" button. Enter the name of the transfer destination, then your name and/or company name, and any necessary comments about the project. Click on "Choose File" and locate the file you wish to upload. Click"OK" to begin the transfer.

How long will it take for my files to transfer?
The file transfer time will depend on the speed of your Internet connection. Once the files are received by a JobTranz enabled server, they are available immediately for download by the receiver.

Service providers will be able to download the files at the maximum speed available on their network (in house solution) or Internet connection (hosted solution).


How do I know the status of my transfer?
As your file(s) are transferring you can see the status via the progress bar and active status alert. The progress bar starts at 0% and works its way to 100%. You are given a percentage and a visual graphic of the status during each transfer. When the progress bar is solid red and reads "100%", it will switch over to read "Complete". At this point you will be sent an email confirmation and can rest assured that your files are on your service providers server.

And don't forget... if your network or computer crashes during a file transfer, simply turn JobTranz back on and it will pick up where it left off with no loss of the portion already sent.

Once I have sent my files, how long will they be available for download?

Once your files are on your service providers JobTranz enabled server, they are available for download as long as they are on the server.

Service providers, keep an eye on your storage quota if you keep large files on the server.

Can I send more than one file at a time?
Yes. JobTranz allows you to send up to eight sets of files to eight different (or same) locations simultaneously, not one after the other like other electronic methods. Also, each transfer will display a progress bar. Great for multi-tasking deadlines!

Can I send different sets of files to different destinations at the same time?
Yes. If you have to send different projects to different JobTranz enabled service providers you can do so by following the same process as setting up your first transfer.You can send eight different files to eight different destinations at a maximum of 4GB each. That's 32GB of transfer at one time!

Can I cancel a file during transfer if I change my mind?
Yes. You can cancel a transfer before it has been completely uploaded. Simply click on the transfer you wish to cancel, it will highlight blue, then select "Cancel" from the JobTranz menu.

What is the maximum files size I can send?
4GB per transfer, up to eight transfers at a time totaling 32GB at one time.

Is there a limit to how many files I can send?
Yes and No. You can send up to 8 files at one time, but there is no limit to how many you can send daily, weekly, monthly, quarterly, yearly (you get the point).


* How do I receive a file?
* How many files can I accept?
* What happens when I run out of storage?
* How long will the file remain on the server?
* How do I download a file from JobTranz?

How do I receive a file?
First, you must have a JobTranz enabled server to receive files. You can choose a plan from our "Purchase Options" page (coming soon). Once you have purchased your copy of JobTranz we will set up your private administration panel and issue you a username and password. We also give you an html page to put on your web site so your clients can download the client-side Sender application and instructions for free. All your client has to do now is follow the "send to" directions and you are ready to go.

How many files can I accept?
The number of files you can accept depends on the amount of storage your server has set aside for JobTranz or the hosting option you chose with your JobTranz hosted solution. You can see the amount of storage space you are using at any time at the top of the front page of the JobTranz administration panel.

If you are regularly at your storage limit, it may be time for an upgrade.

What happens when I run out of storage?
The sender will receive a message saying the server is full, BUT, they will not have to cancel their download. JobTranz will standby for up to 4 days until your server has cleared up some space and then begin the transmission.

How long will the file remain on the server?

As long as you keep them there.

How do I download a file from JobTranz?

Simply log onto your administration panel, find the project you want to download via client name or company name or project date etc, and click download.
* Can JobTranz be customized to reflect my company's identity?

Can JobTranz be customized to reflect my company's identity?
Yes. There are customization options and extras available.
Please visit the Custom Solutions page or contact sales@jobtranz.com for more information.


Still have questions about JobTranz, contact us.
 
 
 
 
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